Audience |
Management and Front Line Personnel
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Schedule |
3 hours (8:30-12:00 or equivalent)
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In a Word–“No”
Enforcing Boundaries, Retaining Goodwill
When customers test your boundaries, you have more options than destroying goodwill or sacrificing your service budget. The abilities to say no and manage conflict effectively allow you to be more consistent, keep costs under control, reduce staff burnout, and help everyone in the new home enjoy the experience more. Skills learned in this class include–
- Preventing Questions with “No” Answers
- Is “No” the Right Answer?
- Judgment Calls
- Pick Your Battles
- How to Say “No”
- "No" Documentation
Contact us to schedule training
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