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Schedule |
6 hours (8:30-4:00 or equivalent)
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Systems for Success with Customers
Exerperience Engineering
The service evolution continues: Superfluous touches have lost their appeal. The time has come to change the goal from customer delight to real customer loyalty. Systems for Success outlines the steps and provides the tools you need to achieve authentic service strength: customer loyalty combined with cost control. Engineer the home buying experience–from sales through warranty and beyond–to establish a consistent, well-orchestrated, and self-renewing service system.
- Customer Satisfaction ROI
- Create a Service Culture
- Define, Align, & Reinforce Expectations
- Communicate through the Building Process
- Manage Quality: Product, Process, Service
- Celebrate New Home Delivery
- Transition Buyers to Home Ownership
- Warranty: Redefine After Move-In Service
- Gather & Apply Feedback
Contact us to schedule training
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