Audience |
Owners, management, and department heads
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Schedule |
3 hours (8:30-12:00 or equivalent)
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Service Culture
Creating a Service-Driven Organization
Make building customer loyalty an everyday, every-customer, every-employee part of your business. This management level course is for builders who will settle for nothing less than world class service and satisfaction ratings other companies envy. Achieve this by integrating customer satisfaction into your company’s DNA. This class shows you how.
- Service Horizon
- Who Focuses on Customers?
- Universal Service Guidelines
- Job Descriptions
- Performance Reviews
- Company Communication
- Teamwork
- Training, Cross Training, & Coaching
Contact us to schedule training
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