Audience |
Warranty manager & staff
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Schedule |
3 hours (8:30-12:00 or equivalent)
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Special Handling
Because One Size Does Not Fit All
While the value of clear procedures for handling normal warranty items cannot be overstated, special situations require more detailed methods. This class looks at methods and techniques for managing these challenges, including situations such as–
- Your Third Party Expert
- Multi-Trade Repairs
- Trade Missing in Action
- Private Home Inspectors
- Water Intrusion
- Structural Warranty Claims
- Material Defect
- Severe Weather
- Legal Action Pending
- Show Home Maintenance
- Common Area Turnover
- Dumping Ground Syndrome
- New Challenges
- The Teachable Moment
Contact us to schedule training
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