Audience |
Managers and front line personnel
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Schedule |
3 hours (8:30-12:00 or equivalent)
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Sincerely Yours
Letters to Customers
As difficult as it can be to tell a customer no, respond to a procedural objection, or deliver bad news, having the right words can help. This seminar provides guidelines and sample letters illustrating common and uncommon situations–from "Thank you for buying" to referring a homeowner to your attorney.
- 12 Letter Writing Guidelines
- 6 Routine Letters
- 7 Occasional Letters
- 15 Difficult Letters
- Letters from Angry Home Owners
- Extra Touches
Contact us to schedule training
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