Audience |
Warranty manager & staff, trade contractors
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Schedule |
90 minutes
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Repair Appointments
Practices, Policies, & Procedures for Service Techs
Service techs–whether in-house or trade based–provide hands-on repairs after the homeowner moves-in. This team has a direct and significant impact on home owner loyalty and future sales. Increase customer satisfaction by educating service personnel with insights and techniques for the repair appointments.
- Preliminaries: 8 Critical Steps
- Upon Arrival: 10 Points to Keep in Mind
- Repair Work: 13 Success Secrets
- Conclusion: 6 Key Wrap Up Details
Contact us to schedule training
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