Audience |
Purchasing, construction, and warranty personnel
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Schedule |
3 hours (8:30-12:00 or equivalent)
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Partners in Service
Getting the Best from Your Trades
The impact trades have on customer satisfaction–and future business–is too important to leave to chance. Every time a home buyer has contact with a trade contractor, something is contributed to the builder’s reputation. This seminar outlines steps you can take to establish trade relationships that support your customer loyalty goals.
- Be the Builder to Work For
- Trade Contractor Liaison
- Service Minded Trade Contractors
- Trade Contractor Service Orientation
- Daily Routine
- Feedback and Forums
- Trade Contractor Challenges
Contact us to schedule training
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