Thanks for visiting! Just as your home buyers’ expectations have evolved your service needs have changed. We are creating a new Website to meet these needs.
Home Address
Recorded Seminars

These classes offer the greatest economy and scheduling convenience. Learn at your own pace and place—anywhere you have Internet access. New for 2016, our recorded programs are drawn from the content of the in-person seminars. Handouts are plentiful and you’re invited to email any follow up questions directly to Carol Smith.
Seminar List
Seminar List
Guidebook Excerpts

Online

Recorded Seminars

Seminars for Readers

These downloadable PDF guidebooks include transcripts of  Carol’s recorded classes. Many include additional materials that exceeded our target time frame for the recorded version of the class.  As with seminars, forms used are available in a WORD file so that you can customize them for your company. This makes new tools easy to put to immediate use as part of your service program.

Seminars for Readers

Service Library

Home Address Newsletter

Book Excerpts

Sample Forms

Service Library

Our service Library offers you a selection of resources and tools—many at no cost. You will find these items useful for thinking through issues, training personnel, getting a head start on forms or customer materials you are developing. You are welcome to copy and distribute these materials simply by including the byline and contact information they include.
Home Address Newsletter

The first issue of Home Address came out in 1986. The newsletter provided ideas, insights, and support for customer service professionals in the home building industry for twenty years. Because the dozens of helpful tips and valuable insights that appeared in the original newsletters still apply today, PDF copies of Carol’s favorite Home Address articles can be downloaded for your use from this Article section of our service library.
Newsletter Articles
Book Excerpts

While it is delightful that 10 of carol’s books have sold out, many of the tips and illustrations are too valuable to let go. Carol has selected excerpts to capture many of them and make them available to you through our Service Library. You can also review samples from still available titles to help you decide whether to visit NAHB’s BuilderBooks website and place your order for them.
Book Excerpts
Sample Forms

If you need a user friendly way to document an event,  a procedure, or information, you may find help among our menu of sample forms.
Forms