Audience |
Warranty manager & staff
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Schedule |
3 hours (8:3--12:00 or equivalent)
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New Home Warranty Service Fundamentals
Documents, Vocabulary, Processes, & Personnel
Service is more than fixing leaky faucets, but the leaky faucets still need attention. Meet the challenge with results-driven procedures, appropriate documentation, and communication skills. For veterans this seminar affirms lessons learned and fills in missing pieces. For the newcomer, it speeds up the learning curve and sets the stage for the work to be done.
- Purchase Agreement
- Warranty Document
- Magnuson-Moss Act
- Processing Steps
- Structured Contacts
- Staffing: Numbers & Positions
- Trade Contractor Responsibilities
Contact us to schedule training
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