Thanks for visiting! Just as your home buyers’ expectations have evolved your service needs have changed. We are creating a new Website to meet these needs.
Home Address
Live, Online Seminars

Typically 45-50 minutes in duration plus time for questions, these classes combine economy and scheduling flexibility while contributing to your ongoing training program. Online seminars can be scheduled individually or in a series.
Seminar List

Live Online

Live, Online Seminars

Homeowner Guide Development

Service Policy Development

Conference Calls

Service Policy Development

Time to document your company service policies and procedures? Working from a library of over 300 pages of policy and procedure templates, Carol Smith can assist you in selecting and customizing documentation that supports your service practices. The development process harvests company knowledge, unifies thinking, and the end result is invaluable for daily operations and training.
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Service Coaching

Conference Calls

Whether you have procedural questions, an individual customer issue, documentation or training needs, we invite you to schedule a telephone consultation with Carol regarding your particular situation. Appointments are available Mon-Sat, 7 a.m. to 6 p.m., MST. Contact the Home Address office to set an appointment.
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Service Coaching

Designed for organizations that want individual  attention for immediate or ongoing issues, Service Coaching is custom designed to your needs. It can  include bi-weekly or monthly conference calls or Webinars to address your specific service  goals & needs. Scheduling is convenient, cost is low, and results are impressive. Service Coaching offers long-term support in the areas of staff training, process development, & documentation. With a predictable time to focus on service questions, discuss options, and evaluate the effectiveness of current practices, you can move rapidly toward a new level of service excellence.
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