Audience |
Managers and Front Line Personnel
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Schedule |
3 hours (8:30-12:00 or equivalent)
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Home Buyer Expectations
Define, Align, & Reinforce
Salespeople create customers' expectations, then selections, construction, closing, and warranty personnel detail and reinforce those expectations. This course covers the skills and tools front line personnel need to establish appropriate customer expectations in proactive and positive ways. Topics include–
- Home Buyer's Mental Scrapbook
- Principles for Aligning Expectations
- Tools for Aligning Expectations
- Product Expectations
- Process Expectations
- Service Expectations
- Expectation Disconnects & Their Corrections
Contact us to schedule training
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