Audience |
All Personnel
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Schedule |
3 hours (8:30-12:00 or equivalent)
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Everyone Has 2 Jobs
Service Is an Attitude, Not a Department
Do sales and construction disagree about change order cut-offs? Are start packages incomplete? Do warranty personnel complain that they get no respect? Is everyone angry with accounting? This class presents insights into the sources of such conflicts and practical techniques for achieving internal customer satisfaction among your personnel.
- Natural Enemy Syndrome
- Internal Customer Satisfaction
- Staff Expectations
- Universal Service Guidelines
- Communication Pyramid Solutions
- Third Party Customers
- Teams: Leaders & Participants
Contact us to schedule training
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