Thanks for visiting! Just as your home buyers’ expectations have evolved your service needs have changed. We are creating a new Website to meet these needs.
Home Address
WELCOME
Since 1986 Carol Smith and Home Address have provided builders like you with practical insights and proven techniques for service success.

In a world where one size rarely fits all, our approach is to provide service education and materials in a variety of formats and at a variety of price points

We invite you to explore our menus and select the combination of products and services that meet your needs.

Which Product or Service is Best for You?

  • On-site seminars based on any of  our existing courses or a presentation customized to suit your needs.
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  • Our Service Assessment provides Carol’s comprehensive analysis of the new home experience you provide and her resulting recommendations.
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  • Focus Groups...
  • Schedule a Live Online Seminar, choosing from any of our existing courses  or customizing a class for  your department or your company.
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  • Consult directly with Carol  for your challenging issues or training needs, either On-site or Online.
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  • Service Coaching...
  • Choose from our wide range of Recorded Seminars and learn when and where it's conventient for you!
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  • Prefer a hard copy to read? Our Printable Guidebooks provide all the information found in our classes and go into even greater depth.
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  • Also, Browse our Service Library
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WE OFFER...
Service Education & Training for the home building industry--
Practical, proven, & packed with information, Carol Smith’s Home Address seminars offer you solid educational support for your service efforts. Select from the menu of prepared classes or request a custom program to address specific areas you want to focus on.  And now Carol Smith’s Customer Service seminars are available in your choice of three formats: in-person , recorded , or live online .

One Time or Ongoing Consulting--
When you encounter new challenges or unusual customer issues and wish you had a service expert on your side to offer perspective and guidance. To accommodate such needs, Carol Smith offers a variety of consulting services. If you don’t see what you need on our Website, contact Carol to discuss your specific situation and arrange for the type of support that will take your service practices to the next level.