Audience |
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Schedule |
3 hours (8:30-12:00 or equivalent)
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Feedback about Feedback
Managing Customer Satisfaction Measurement
Customer satisfaction remains a high priority while pressure to “make the numbers” generates frustration and “gaming the system”. Reinvigorate personnel with a fresh perspective on the contributions of customer feedback to company success. This seminar addresses feedback realities and offers insights for builders who want to maximize the benefits gained from measuring customer satisfaction.
- Feedback Challenges
- Feedback Strategy
- Establish a Portfolio of Tools
- Maximize Response Rate
- Circulate Results
- Interpret with Care
- Service Initiatives
Contact us to schedule training
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