Desktop Guide to Customer Loyalty
Policies, Procedures, & Common Sense
Documenting policies and procedures clarifies company thinking and increases consistency in daily performance. A Desktop Guide provides a textbook for staff development–allowing you to perpetuate successful methods when personnel change. Materials include sample policies and procedures, table of contents, checklists, guidelines for use, and suggestions for updating.
- Objectives, Benefits, & Pitfalls
- Content: Identifying Subjects to Include
- Formatting for Ease of Use
- Sample Forms & Modules
- Training, Rehearsing, & Coaching
- Revisions
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