Audience |
Purchasing, selection, contstruction, & warranty staff
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Schedule |
3 hours (8:30-12:00 or equivalent)
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Data Drives Change
Tracking, Analyzing, & Improving
With exceptional quality now the price of admission to the business, builders are making use of feedback from warranty. Objective reports help you convince others where changes are necessary. From analyzing staff levels to identifying problematic design details, poor-performing products, questionable workmanship, or mis-aligned expectations, good data is essential.
- Benefits & Pitfalls
- Essential Reports: Nature, Number, Completion
- Secondary Attention Analysis
- Expenses
- Optional Reports: Administrative Steps, Denied Items, Winter work, Hot Files
- The Expectation Loop
Contact us to schedule training
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