Audience |
Managers and front line personnel
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Schedule |
3 hours (8:30-12:00 or equivalent)
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Customer Diversity
Genders, Generations, & Cultures
If we can predict one thing with certainty about homeowners, it is that each one is different. Those differences can intimidate, frustrate, and overwhelm your front line unless they know how to respond. Master customer diversity with knowledge and skills–you’ll be surprised at how easy it is when you have the facts and resources.
- American Tradition
- Demographics & EconomicsTraits & Preferences
- Rapport Barriers & Builders
- Cultural Protocols
- Single Women
- Generations: Boomer, Gen-X, Gen-Y
Contact us to schedule training
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