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Each year Carol Smith organizes and hosts two annual customer relations conferences that are the educational high points of the year for customer relations personnel.
May: New Home Warranty Conference
Focusing on warranty issues and answers, the New Home Warranty Conference includes eight sessions and networking activities that provide attendees with the opportunity to–
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Review trends and developments that impact warranty service.
- Provide the warranty newcomer with a solid understanding of new home warranty service.
- Reinvigorate the veteran.
- Compare warranty procedures to current best practices.
- Assess documents to identify opportunities to improve.
- Treat growing pains–if your company has expanded in recent years, update your warranty processes.
- Establish a support network for warranty professionals.
September: Customer Relations Summit
This management level conference brings together the best and the brightest to consider customer relations issues--to share, discuss, debate, learn, solve, and support. This is a fast paced, richly varied, substantive program for home building professionals. This is the conference to attend if you want to–
- Enhance your effectiveness, self-confidence, and satisfaction on the job.
- Regain perspective, refresh your attitude, and sharpen your skills.
- Evaluate your service program and identify opportunities to improve it.
- Discover the latest techniques, forms, letters, and procedures for successful service.
- Increase customer satisfaction and reduce conflict.
- Make service a significant part of your company’s marketing plan.
- Network with other professionals who face challenges similar to yours.
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