Conferences
   
 
 
 
   

Each year Carol Smith organizes and hosts two annual customer relations conferences that are the educational high points of the year for customer relations personnel.

 May: New Home Warranty Conference

Focusing on warranty issues and answers, the New Home Warranty Conference includes eight sessions and networking activities that provide attendees with the opportunity to– 

  • Review trends and developments that impact warranty service.
  • Provide the warranty newcomer with a solid understanding of new home warranty service.
  • Reinvigorate the veteran.
  • Compare warranty procedures to current best practices.
  • Assess documents to identify opportunities to improve.
  • Treat growing pains–if your company has expanded in recent years, update your warranty processes.
  • Establish a support network for warranty professionals.

September: Customer Relations Summit

This management level conference brings together the best and the brightest to consider customer relations issues--to share, discuss, debate, learn, solve, and support. This is a fast paced, richly varied, substantive program for home building professionals. This is the conference to attend if you want to–

  • Enhance your effectiveness, self-confidence, and satisfaction on the job.
  • Regain perspective, refresh your attitude, and sharpen your skills.
  • Evaluate your service program and identify opportunities to improve it.
  • Discover the latest techniques, forms, letters, and procedures for successful service.
  • Increase customer satisfaction and reduce conflict.
  • Make service a significant part of your company’s marketing plan.
  • Network with other professionals who face challenges similar to yours.