Audience |
Managers and front line peronnel
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Schedule |
3 hours (8:30-12:00 or equivalent)
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Communication Protocols, II
Positive Responses to Predictable Situations
You may think we have a microphone hidden in your office, but the fact is that many customer behaviors or statements occur over and over. This class provides specific responses to over 50 negative customer behaviors or statements, such as–
- Abusive Language
- Baiting
- Fix What I Broke
- Going Over My Head
- I Paid $X for this House
- I Used to Be in Construction
- I've Talked to My Attorney
- Let's Make a Deal
- This Is Unacceptable!
- Won't Take No for an Answer
... and dozens more
Contact us to schedule training
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