Audience |
Front Line Peronnel
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Schedule |
3 hours (8:30-12:00 or equivalent)
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Communication Protocols, I
Writing, Talking, Phoning, Faxing, Emailing
The tone of communication with home buyers reveals company attitude and influences customer loyalty. Eliminate words or phrases that are unfriendly or downright abrasive. You can build a better reputation (and profitability) by polishing company communications.
- Forms, Flyers, & Documents
- Communication Management
- Listening Skills
- Phone Techniques
- Fax Tips
- Email Etiquette
- The Language of Service
- Coping with Conflict
Contact us to schedule training
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