Audience |
Warranty manager & staff
|
Schedule |
3 hours (8:30-12:00 or equivalent)
|
In Pursuit of Closure
Extreme Follow Through
While everyone agrees that the best service is not needing service, the next best choice is a fast, courteous, and effective repairs. Timing is a critical component of homeowner satisfaction in every step of the warranty process. Learn ways to measure, analyze, eliminate, or manage each step and reduce the secondary attention that warranty work often requires.
- Response Time Standards
- Monitoring Techniques
- Follow Up with Homeowners
- Secondary Attention
- Trade Contractor Response Time
- Documentation
Contact us to schedule training
|
