Audience |
Managers and front line personnel
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Schedule |
3 hours (8:30-12:00 or equivalent)
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Challenging Home Buyers
From Picky to Predatory
Your company strives to align expectations, deliver a complete and clean home, and respond promptly to warranty issues. You can still face serious problems with some homeowners due to situations outside of your control, unintentional errors, or the customers’ personalities. Hear tips on developing systems and procedures that successfully manage honest customers, control unusual behaviors, and protect your company from the rare but potent dishonest buyer.
- Situationally Difficult Customers
- Systems that Prevent Problems
- Judgment Skills
- Behaviorally Difficult Customers
- Innately Difficult Customers
- Responding to Conflict
- Escalation Procedures
- Defense Strategies
- Documentation
- Debriefing: Learn from Experience
Contact us to schedule training
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