Audience |
Managers and front line personnel
|
Schedule |
3 hours (8:30-12:00 or equivalent)
|
Would You Buy This House?
Quality Management Fundamentals
With quality now the price of admission, builders are implementing systems designed to ensure consistent delivery of the quality they promise buyers. This course provides a practical introduction to quality management that is both simple and effective. Then going one step further, the seminar also shows you how to apply the same quality management techniques to processes and even to customer communication. Topics covered include–
- Quality Management Steps
- Overcoming the "Yeah, Buts"
- High Cost of Doing Work, Undoing Work, & Doing Work Again
- What’s a Good House, Anyway?
- Inevitable Friction
- Improvement Targets
- QM Applied to Processes
Contact us to schedule training
|
