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With her usual practical, no nonsense approach, Carol Smith tackles the complex subject of warranty service and untangles its mysteries. With clarity and simple systems, Warranty Service for Home Builders brings order to chaos in a step-by-step presentation. Supported with sample forms, the book and accompanying CD can bring a newcomer up to speed and help a veteran gain ground in meeting the challenges of warranty service. Included in this comprehensive and orderly presentation, you will find–
- Explanation of typical terms in a limited warranty
- Discussion of staffing levels
- Recommendations on structuring warranty service contacts
- The basic four steps in processing items
- Guidelines for “gray” areas
- Hints for successful repair appointments
- Support for real world situations warranty personnel face
- Responses to negative homeowner behaviors
- Rigorous follow up techniques
- Friendly approaches to denying items
- Tips for working with trade contractors
- Suggestions for reports that improve products and procedures
- Analysis of daily warranty office operations
- An appendix containing sample procedures
Whether you want to manage warranty service, assess your system against best practices, or simply understand the issues involved, you will find answers and practical tools in this concise presentation.
Availiable at BuilderBooks.com, click here to order.
NAHB member: $19.75 | Non-member: $21.95
pages: 148 | published: 2003
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