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Be prepared for what's next.
Be prepared with Carol Smith's Service Immersion.

Eye-Opening Insight

Avoid time-consuming trial and error. Instead, quickly gain a marketplace advantage by scheduling a Service Immersion.

Super efficient and intensely focused, the Service Immersion process has been developed as a response to current conditions to help builders re-vamp their service strategies and support personnel who find themselves in unfamiliar territory.

Fine-tune company processes and skills quickly and effectively to meet the challenge of this new and tougher consumer. Move forward with a powerful (and profitable) approach to service, a confident staff, and Service Immersion follow-up to ensure that your improvements take hold.

A Service Immersion begins with a two-day visit by Carol Smith.

The first day is devoted to research including interviews and observation of each step of your process, a review of support systems and materials. Written checklists for each process ensure a comprehensive survey of critical details.

On day two, the management team meets to hear findings and recommendations and set priorities. As part of this meeting, the company receives the unique Service Immersion Report Card–a concise action plan that allows you to establish accountability and measure progress.

Later that day all available employees attend the afternoon seminar. The Service Horizon program was specifically created by Carol Smith to explain the changes in today’s home buyer and what builders need to do in response.

After the initial two day consultation follow through with coaching activities and participate in the scheduled conference calls to discuss questions and keep you moving forward.

Click here to view our printable brochure and learn more.

Are you ready to schedule your Service Immersion? Contact us today.

If you thought the proverbial CUSTOMER FROM HELL was tough, wait until you meet the RECOVERY CUSTOMER currently on the horizon--or already in your office.Consider some of the contributing factors--

• With unbridled home appreciation and easy loans distant memories, builders find themselves facing a more conservative and less trusting home buyer who has higher expectations and lower patience–one who requires a new level of service and attention.

• Meanwhile, as a result of a homeowner complaints, governments, attorneys, and insurance companies are adding to the challenge with new requirements.

• Within this threatening environment, you may find yourself with fewer staff members--many of whom are performing two(?) jobs or jobs for which they have had little training.

As the market begins to recover, builders are seeing that traditional seat-of-the-pants service will simply NOT work any longer. In fact, a business-as-usual attitude will put your company at tremendous risk.