Date: |
May 17th & 18th, 2006
8:00 a.m.- 4:30 p.m. |
| Registration: |
$489.00 USD |
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Click here for a printable registration form |
| Location: |
Warwick Hotel
1776 Grant Street
Denver, CO 80203
Call (800) 525-2888 or (303) 861-2000 for reservations
Standard Room: $139, single or double occupancy, plus tax
Corner Suite: $179, single or double occupancy, plus tax
To get this rate:
- Mention that you are attending the New Home Warranty Conference.
- Make your reservation by May 5, 2006.
Check in is 3:00, check out is noon
Self-parking is $12/day
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Learn more about Denver and Colorado here. |
2006 Course Descriptions
Managing Workplace Conflict
With Customers or Colleagues
Pat Wagner
How can you and your staff anticipate and prevent unhealthy conflict with co-workers and customers? We all make mistakes. The key is to lower emotionality and stay productive. Learn the tricks professional negotiators use to clarify concerns, keep everyone on track, and stay in control of your own negative feelings and behaviors.
To be announced
Guest speaker--Ruben Ocampo
Warranty Compensation
The Buck Stops Here
Carol Smith
Why are warranty salaries and wages so pitiful? Want an office with a window? (Or maybe just real furniture?) Tired of waiting for technological support? This session takes a look at warranty’s circumstances around the nation, including salary ranges for typical positions. We’ll cover tips on how to get paid what you’re worth and make your company glad to give you the raise as well as hints on how to position the warranty department to get the respect and rewards it deserves.
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22 Tips for Terrific Trade Relations
Getting the Best from Your Trades
Carol Smith
The impact of trades on customer satisfaction–and future business–is too important to leave to chance. Every time a homeowner has contact with a trade contractor, something is contributed to the builder’s reputation. This seminar outlines steps you can take to establish trade relationships that support your customer satisfaction goals, including hiring tips, agendas, and hints for the daily routine and communication systems.
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Warranty Policies & Procedures
Hitting a Moving Target without Shooting Yourself in the Foot
Carol Smith
Documenting policies and procedures clarifies your thinking, aligns the attitudes of your staff, and increases consistency. The resulting guide provides an effective textbook for staff development in a useful and understandable format. But how do you find the time to create this when the information is changing daily? This session can help: Support materials include sample policies and procedures, outlines, checklists, and guidelines for using and updating the materials.
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Say No to Negativity
Weed Out Offensive Wording
Carol Smith
With a red pen in hand read through all the documents your home buyers see as they navigate your process. Circle every no, not, can’t, won’t, must and other unfriendly terms. Eighty-five percent of them can be edited out–and still retain your original boundaries. The tone of these materials influences your company culture and buyer satisfaction. This seminar shows you how to locate the boo-boos in your documents and make them all better.
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Organized for Success (& Sanity)
Time Management for the Overworked, Underpaid,
Short-Staffed, Service Passionate Professional
Carol Smith
In our gadget-ridden, time-saving device saturated world, few of us have enough time. We stand at our fax machines, tapping our foot, aggravated that information heading toward us from five states away takes 30 seconds to arrive. What’s wrong with this picture? This seminar offers hints that address time challenges customer service professionals face daily. Topics range from achieving balance to managing your work environment and the interruptions it includes.
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