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In Meetings with Clients Carol Smith takes the mystery out of achieving customer satisfaction during the building process. This self-study manual guides employees through the process of gathering information for customer meetings, techniques for conducting those meetings, and hints for managing the real world situations that often occur in them. Meetings with Clients comprises many practical elements–

• Worksheets for mastering the raw material that anyone working for a home builder should know.
• Clear analysis of the purposes of each home buyer meeting.
• Review of typical administrative issues and guidelines for resolving them.
• Techniques for conducting preconstruction meetings, frame stage tours, orientations, and warranty inspections.
• Suggestions of topics to cover and advice on how to cover them to prevent misunderstandings and conflict.
• Positive responses to predictable situations that commonly occur.

The accompanying disk makes customizing the supporting forms quick and easy. The system for developing agendas and forms results in a level of consistency and staff confidence that will impress home buyers. Whether you are an industry newcomer or a seasoned veteran, Meeting with Clients will give you insight, confidence, and the means to achieve buyer satisfaction.

Availiable at BuilderBooks.com, click here to order.

NAHB member: $35.00 | Non-member: $39.00

pages: 160 | published: 2001