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Aligning buyer expectations about the products, processes, and services you offer as well as the responsibilities of owning a home is the first step toward buyer satisfaction. This comprehensive well-written and logically organized model will change the way your company works with home buyers.
Working with the accompanying disk will save you many hours of writing. The customer-friendly language that describes policies and procedures will prevent conflict. The result is a homeowner manual that your salespeople deliver to buyers with pride and all company personnel refer to with confidence.
- Give buyers with a quick overview using the bulleted summaries in each section.
- Custom builders can address their unique issues with material from the Custom Builder Appendix.
- Builders who want to differentiate warranty service can apply procedures from the Warranty Appendix.
- Homeowners will appreciate the new checklists for moving, energy conservation, and fire prevention, as well as the charts for creating a maintenance schedule and home care supplies inventory.
- Common process concerns are addressed in a candid and friendly tone that builders will appreciate and buyers will accept.
- The alphabetical presentation of maintenance hints and warranty guidelines includes 62 topics, with the sub headings alphabetized for convenient reference by homeowners or staff.
- Easy to follow steps for customizing the material are included, along with steps for training personnel to use the finished manual effectively with clients.
Availiable at BuilderBooks.com, click here to order.
NAHB member: $44.95 | Non-member: $49.95
pages: 225 | published: 2000
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