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Well-written letters prepare customers for key events, forestall misunderstandings, and enhance your reputation. Many builders have learned that, should a conflict arise, documentation can be their greatest ally.

How do you put your thoughts into words that convey the message you want in a tone that promotes goodwill? Dear Homeowner can help. With over 80 sample letters and forms (all included on the accompanying CD), you have ready made written materials addressing a variety of situations such as

• Construction schedule updates
• Finalize selections
• Turnover of common areas to homeowners association
• On-site interference with work
• Denied warranty claims
• Aftermath of severe weather

The Customer Feedback section provides sample tools for gathering opinions, including

• Written surveys
• Postcard surveys
• Focus groups

Availiable at BuilderBooks.com, click here to order.

NAHB member: $33.95 | Non-member: $37.95

pages: 160 | published: 2000